The CEO of OKEx, Jay Hao, recently revealed the customer service as a pivotal aspect of business, as a part of his recent interview.
Adding further, he said:
“I think definitely customer service is crucially important,” Hao said. “After all, the customer is king.”
Inception Of Bitcoin [BTC]
The cryptocurrency industry arguably began with the inception of Bitcoin [BTC] over 10 years ago. As a part of a young sector, several cryptocurrency and blockchain firms are still searching for their sea legs in their products, services & offerings, while others look to perfect their operations. Customer feedback are often an important a part of such development.
“Without customers’ feedback or suggestions, or anything like that, we might miss several of things,” Hao added.
Precious Insight Of Users Bringing Back Companies
Hao outlined an analogy highlighting the precious insight users bring back companies. “It’s like we are building something in our own garage not knowing what’s happening outside the world,” he added, noting the importance of customer feedback and perspective from the global outside that garage.
Hao also mentioned the importance of customer rapport with OKEx and as well as the entity’s relationship with users.
Binance, another dominant player within the cryptocurrency exchange space, also values customer interaction. Binance CEO and founder, Changpeng Zhao, or CZ, recently added that he invests over 20% of his time toward Twitter for community engagement.